Returns and exchanges are accepted on merchandise within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED, or WASHED, and with ALL original tags attached. Please include the original receipt with the order and write the reason for the return/exchange at the bottom of the receipt. PLEASE NOTE: Shipping and handling charges are non-refundable and the return shipping and handling charges are paid by the customer.
Where do I send my returns?
Please send your return products to:
Live Mechanics
c/o Return Department
5608 S. Soto St. 2nd Flr.
Huntington Park, CA 90255
How do I make a return?
Securely pack and seal the returned merchandise and receipt in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
When will my credit card be refunded?
Once your package has been received at Live Mechanics, please allow 1-2 weeks for processing. You will be notified via email to the address listed on your account when this transaction has processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Live Mechanics.
Important: No refunds are available for sale items – only store credit is available.
Can I exchange my product?
Unfortunately, Due to our rapidly changing store inventory, LiveMechanics.com does not process exchanges. We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.
Questions?
Call us Monday-Friday 9 a.m. to 5 p.m. Pacific Time at 1-323-582-4580 and we'll be happy to assist.
Please note: We do not refund initial or return shipping and handling charges.
Customer Service